Terms and Conditions

Terms and Conditions for the Online Shop[more info]

  1. In these terms and conditions ("the Conditions") words such as us", "we" "our" and "Kerry Phone Centres" refer to Kerry Phone Centres Limited and words such as "you" and "your" mean you, the Kerry Phone Centres customer, using our Online Store. The Conditions apply to purchases made through the Online Store, further terms and conditions apply to your use of the Kerryphonecentres.ie website, please click here for full website terms.
  2. The Online Store offers you the opportunity to purchase Kerry Phone Centres products and services ("Goods") over the internet.
  3. This service is only available to you on the following conditions:
    1. you must reside in, and provide a delivery address within, the Republic of Ireland
    2. you must be 18 years of age or older
    3. you must hold a valid credit card or debit card issued in your name
    4. the name on the credit card or debit card used (cardholder identity) must match the name of the addressee to whom any Goods are to be delivered.
  4. You are advised to read these Conditions every time you intend to make a purchase as the Conditions may change from time to time. When you place an order with us you will be accepting the then current Terms & Conditions.
  5. Making a Purchase

  6. When you opt to purchase Goods you will be required to provide certain personal and payment details, any information that you provide to us for the purpose of making a purchase must be fully complete and accurate. In particular you must ensure that you are legally and fully entitled to use any credit card used for a purchase and that sufficient funds are available to cover any charges incurred by you.
  7. We will only accept payment by certain types of credit card or debit card. No cash or cheques will be accepted. Any credit card or debit card that you use must be valid at the date of making your purchase. We will accept payment for Goods according to the instructions given by you.
  8. The prices for Goods are quoted in Euro. All prices are stated inclusive of valued added tax (VAT) at the relevant rate (currently 21%).
  9. You will be advised at the time of purchase of applicable delivery charges (if any).
  10. There is a limit of €1000 on the value of Goods that can be purchased by any individual or on any individual credit card or debit card in any one transaction. We reserve the right to limit the number of any Goods that may be purchased in any transaction (see below). These limits may change from time to time. Please note that current restrictions determine that you will only be allowed:
    1. to put a maximum of 7 items in your online basket
    2. to purchase 1 handset per transaction (subject to a maximum of 3 handsets per year)
    3. to purchase 3 handsets per household
  11. Once we give you online confirmation of your purchase, your order cannot be cancelled at that stage. However, we do operate a returns policy compliant with the Distance Sales Regulations (see below, further information on the returns policy is provided on the ordering page). The company will endeavour to ensure delivery to you is prompt for online orders placed.
  12. When you submit details to make a purchase, a credit card check is carried out by our third party credit card payment agent with our partner bank. We will send you an email confirming receipt of your order; this email shall not constitute an acceptance of your order. Your order will not be accepted and an agreement concluded between us and you until the relevant Goods have been shipped to you. Your credit card will be charged with the price of the Goods.
  13. We may reject your order if the partner bank refuses to authorise your credit card for payment, if Goods are out of stock or for any other legitimate reason. You will be advised if this occurs.
  14. We promote a range of Goods for sale via the Online Store, these promotions constitute invitations to treat and they are not an offer from us to you. Any order that you submit for Goods represents an offer by you to contract with us. We reserve the right to accept or reject any such offer from you.
  15. Security

  16. The details of your purchase submitted over the internet is protected by Secure Socket Layer (SSL), this is an industry standard technology designed to prevent information in transit over the internet from being intercepted. We offer secure payment processing. Please note that this site uses 256-bit Secure Sockets Layer (SSL) encryption to ensure your information is kept fully safe and secure. We may also implement our own security procedures to prevent fraud. We reserve the right to enhance, amend and update our security procedures. Our internal security procedures include the processing of your credit card details through our third party credit card payment agents (see paragraph 11 above). This processing takes place on a server that is not accessible on the internet. Your information is encrypted for the processing of your transaction. Notwithstanding this, you should be aware that there are certain risks associated with internet communications. You acknowledge that the internet is a media over which we have no control. We expressly disclaim, in so far as legally permissible, responsibility for any loss or damage arising out of the loss or delay of transmissions over the internet. In respect of any other loss or damage suffered or alleged to be suffered, our liability to you shall not, to the fullest extent permissible under applicable law, exceed the value of Goods purchased.
  17. Delivery

  18. You should note that delivery will be to the address as specified by you in the online order. Goods will be delivered on the signature of any occupant at that address at the time of delivery. Kerry Phone Centre Limited is not liable to you for any delays in delivery or for ensuring personal delivery to you. Deliveries will not be made to PO Boxes or to addresses outside the Republic of Ireland.

    In the event of delay or non-delivery of products/services you should immediately contact our Customer Care Department, on 0870688000, who will assist you in resolving the matter.
  19. New customers: you must register within 60 days to receive your free call credit.
  20. Returns

  21. We hope that you will be happy with your purchase(s). Should you wish to return anything to us, our returns policy is set out below. Kerry Phone Centre Limited operates a returns policy which is compliant with the Distance Sales Regulations. Subject to you not using any service supplied to you as part of your purchase (e.g. buying a handset and using it to make calls, send text or picture messages, etc.) the Goods may be returned within 7 days for a full refund (refunds will be issued within 30 days). Further details of the returns policy are supplied on the Shipping & Returns page. We can only refund return postage costs if a return is as a result of our error. Simply contact our office by phone or e-mail to arrange a return. If you are making a return you should contact us, in order to complete the form and send it to us along with your return. All returns will receive an RMA number (Returns merchandise authorization number). If you wish to return goods for a refund please contact us by email, phone or fax in the first instance. Goods returned without prior arrangement will not be accepted. Please note that all returns will be sent to our quality department for testing. Any handset which has been used to avail of mobile services will not be accepted as a return under the Distance Sales regulations and will be returned to you within 7 working days (this does not affect your statutory rights under the Sale of Goods Acts). If you are returning your purchase, we can't reimburse the purchase price of goods lost in transit; consequently, we strongly recommend that goods are fully insured by you. The cost of returning goods to us is yours. We do not refund any delivery charges.
  22. Please note if returning Goods we require the original invoice or your full name and address. Without this information we will be unable to identify a returned package as yours and we will not be able to process the return/refund. We are not responsible for return postage or packages that do not reach us.
  23. Please click here to download the returns form
  24. Your Information

  25. Kerry Phone Centres may use the personal information provided by you to make a purchase for our own internal business purposes. These purposes are set out in our general terms and conditions for both bill pay and pay as you go and in our Privacy Policy. In order to provide the services we describe in these Conditions, it may be necessary for us to forward your personal and payment information to our third party banking and payment service providers and to our trusted delivery partners, the forwarding of this information is necessary to process payments and to ensure delivery of goods. Your making a purchase and your use of the web-site constitutes your consent to such use, processing and disclosure.
  26. Kerry Phone Centres may from time to time contact you by post, email, text message or telephone with information on new products, services, special discounts or other information we believe may be of interest to you. If you would prefer not to receive such information please tick the appropriate "opt out" options when submitting your order.
  27. We make limited use of cookies for our online services (e.g. the Online Store). For security purposes cookies are used to maintain your current session details (e.g. user name, site preferences). These cookies reside in the temporary internet file of your computer and are set to expire 30 minutes after your last action or when you elect to log off. Depending on the type of browser you are using, you may be able to configure your browser: (i) so that you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.
  28. Disclaimers

  29. The www.kerryphonecentres.ie website (including the online store) are provided "as-is" and all conditions and warranties expressed or implied by statute or common law are excluded to the fullest extent permitted by law. Without prejudice to the generality of the foregoing, we make no warranties or representations that the operation of the site will be uninterrupted, timely, or error-free. Unless otherwise stated we shall not be liable for any losses, damages (other than for death or personal injury caused by our negligence), costs or expenses (including indirect or consequential loss (including loss of use, data, profits, business or anticipated savings)) arising out of or in any way connected with your use of the site and whether based in contract, tort, or otherwise, even if we or any of our suppliers have been advised of the possibility of such losses, damage, costs or expenses.
  30. It is your responsibility to evaluate the information about Goods provided on this web-site and to decide on the suitability of such Goods for your needs.
  31. General

  32. We may modify, suspend or discontinue the Online Store's services at any time with or without notice to you and without liability to you. Discontinuation may occur for any valid technical, operational or commercial reason. We do not guarantee or warrant that any particular functionality, features, information or Goods promoted on the web-site will be available to you at any given time. All Goods are subject to availability and we reserve the right to change or vary the Goods promoted on the Online Store or the prices at any time.
  33. You agree:
    1. to comply with all of our reasonable requests or instructions in relation to the use of the Online Store's services
    2. to comply with all requests or instructions of any authorised authority in relation to the use of the Online Store or the internet in general or for the investigation of any alleged offences
    3. to abide by all applicable laws and regulations (including copyright and intellectual property protection laws)
    4. not to distribute, download, upload or transmit any material which contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programmes
    5. not to attempt to gain unauthorised access to or interfere with this web-site, other users, computer systems or connected networks
    6. not to disguise the origin of any transmitted communication or impersonate any other person or entity
    7. to notify us immediately of any breach of security or any claim or legal proceedings against you relating to your use of the Online Store.
  34. We may suspend or terminate your access to the site wholly or partially and with or without notice for any valid reason including, without limitation where:
    1. you fail to observe or perform any obligation set out in the Conditions, any relevant law, licence, regulation, directive, code of practice or applicable usage policy; or
    2. you fail to pay us any sums due to us; or
    3. you supply us with false, misleading or inaccurate information at any time; or
    4. we suspend or discontinues the web-site.
  35. Where we exercise any of our rights or powers under paragraph 25 such exercise shall not prejudice or affect the exercise of any other right, power or remedy which may be available to us. We shall not be liable to you or any third party for any suspension or termination of your access to or use of the web-site.
  36. These Conditions are governed by the laws of Ireland and we and you submit to the exclusive jurisdiction of Courts of Ireland. If any part of these Conditions is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Conditions shall remain in effect.
  37. If you have any comments or require further clarification of any aspect of the Online Store please contact our Customer Care department. Customer Care can be contacted by email at: care@kerryphonecentres.ie or by phoning us on: 087-0688000

Acceptance of the Terms of Use

These Terms of Use supplement our terms of website use and our Privacy Policy. To the extent that if there is any conflict between our terms of website use or Kerry Phone Centre Limited's Privacy Policy and these Terms of Use, then these Terms of Use shall prevail with respect to the Contact Us Service.

Use of the Site

By submitting any content to Kerry Phone Centre Limited, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you email, text, post or phone relates to the mobile phone which you are reviewing.
  • you are at least 13 years old; and that
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • using a false e-mail address;
  • relating to tariffs or other products or services provided by kerryphonecentres.ie;
  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that gives the impression that the content emanates from kerryphonecentres.ie if this is not the case;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • comparing different models of mobile phone;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files; or
  • advertising or publicising any services, goods or web links to other sites.

You agree to indemnify and hold Kerry Phone Centre Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

Your order

Many of our products are held in stock in our warehouses, in which case they are ready for dispatch. If a product is ordered from a supplier or if you have specific requirements, an order may take longer, before it is in stock. Delivery times for products ordered from suppliers vary. Sometimes our suppliers will complete an order in less time so if you require your item as a matter of urgency, please let us know and we will make the relevant enquiries. Once your order is in stock, we aim to dispatch within 14 days but please allow 28 days for delivery. Some of our handcrafted items might take longer for reasons of manufacture but we will advise you if that is the case.

Please note you are required to examine your Goods at point of delivery and sign 'received in good condition'. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time, please sign for as "unexamined". If the packaging is damaged please sign "accepted package damaged". If not satisfied please refuse the delivery, however if you have signed received in good condition, we will subsequently not refund or pay for collection of goods.

Your Right of Cancellation (Distance Selling Regulations)

You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order. To exercise your right of cancellation, you must give written notice to Kerry Phone Centres by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to Kerry Phone Centres at your own cost. The items must be returned to our warehouse. You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified Kerry Phone Centres that you are cancelling the contract, Kerry Phone Centres will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been returned and deemed to be in a suitable condition.

Copyright

For any content that you submit, you grant kerryphonecentres.ie a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

Posted Comments

All content that you submit may be used at Kerry Phone Centre Limited's sole discretion. Kerry Phone Centre Limited reserves the right to change, condense or delete any content on Kerry Phone Centre Limited's website that Kerry Phone Centre Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. kerryphonecentres.ie does not guarantee that you will have any recourse through Kerryphonecentres.ie to edit or delete any content you have submitted. Kerryphonecentres.ie reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not kerryphonecentres.ie, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of kerryphonecentres.ie, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Contact

By submitting your email address in connection with your Broadband Line Checker, you agree that kerryphonecentres.ie and its third party service providers may use your email address to contact you about the status of your Line Check and other administrative purposes.

Complaints or Queries

If you wish to complain about any site content or to query why content has not be added to the site please us the "Contact Us" form or email us on care@kerryphonecentres.ie. We will then review the complaint or query and decide whether the content complies with these Terms of Use. We will inform you of the outcome of our review within a reasonable time of receiving the complaint or query.

Disclaimer

kerryphonecentres.ie makes no representation of any kind regarding the suitability of the site content, or any portion thereof, for any purpose. All site content is provided "as is" and, to the maximum extent permitted under applicable law, kerryphonecentres.ie expressly disclaims any and all warranties of merchantability or fitness for particular use, including all implied warranties. kerryphonecentres.ie also expressly disclaims any warranty or representation as to the accuracy of the site content. Nothing in these Terms of Use shall exclude or limited Kerry Phone Centre Limited liability for (i) death or personal injury caused by negligence (ii) fraud (iii) wilful default or gross negligence or (iv) any other liability which cannot be excluded under applicable law. Subject to the foregoing, you use the site at your own risk and kerryphonecentres.ie (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, Inc.) shall not be liable for any loss or damage of any sort arising from your use of the site and/or site content even if kerryphonecentres.ie has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

Revision of Terms of Use

Kerry Phone Centre Limited may revise these Terms of Use at any time. You are expected to check this page from time to time to take notice of any changes we make, which will come into effect once posted. Your continued use of the site will be deemed acceptance of these Terms of Use.

Fraudulent Email Alert

If you receive an email requesting you click a link to validate your personal Vodafone account details, please delete it. Vodafone and Kerry Phone Centre Limited never ask customers to enter login details or user access codes through email.

Data Protection

The Kerry Phone Centre Limited shall process all information received by consumers in accordance with Data Protection legislation and shall endeavor to use best practice in respect of Data Protection policy. The company holds Data Protection policy and same can be viewed upon demand.

Consumer Rights

Please note that none of the above terms and conditions affect your Statutory Rights or Statutory Rights of any consumer.

Shipping and Returns[more info]

Shipping Charges

Fast and reliable shipping direct to you.

Orders valued at over €50 qualify for free delivery. If your order total is less than €50, then your delivery charge is only €5.99.

Shipping Times

Standard orders are usually dispatched within 7 working days from the date of order. If the item is unavailable, we will inform you of this. We are currently unable to hold your order until the item comes back into stock. We hope to remedy this soon. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

You should note that delivery will be to the address as specified by you in the online order. Goods will be delivered on the signature of any occupant at that address at the time of delivery. Kerry Phone Centre Limited is not liable to you for any delays in delivery or for ensuring personal delivery to you. Deliveries will not be made to PO Boxes or to addresses outside the Republic of Ireland.

When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them. We will only deliver to the address specified on the original order. We are unable to change the delivery address after the order has been despatched. The signature acknowledging receipt of the goods is sufficient from Kerry Phone Centres Limited to rely upon and same need not be the signature of the individual who has ordered the goods.

All items are subject to stock availability. We aim to dispatch all ‘in stock’ items within 7 working days of receiving your order, but delivery can take up to 14 working days depending on stock availability and security checks have been confirmed on your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

Once the item(s) are ready for dispatch – The courier will arrange a suitable day and time to deliver the item(s). Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.

Claims for damage in transit, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit. In the event of delay or non-delivery of products/services you should immediately contact our Customer Care Department, on 0870688000, who will assist you in resolving the matter.

Whilst the Company will use its best endeavours to deliver the Goods in accordance with the Buyer's requirements, the Company will not be liable for any consequences of late delivery howsoever caused.

Your order

Many of our products are held in stock in our warehouses, in which case they are ready for dispatch. If a product is ordered from a supplier or if you have specific requirements, an order may take longer, before it is in stock. Delivery times for products ordered from suppliers vary. Sometimes our suppliers will complete an order in less time so if you require your item as a matter of urgency, please let us know and we will make the relevant enquiries. Once your order is in stock, we aim to dispatch within 7 days but please allow up to 14 days for delivery. Some of our products might take longer for reasons of manufacture but we will advise you if that is the case.

Please note you are required to examine your Goods at point of delivery and sign 'received in good condition'. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time, please sign for as “unchecked”. If the packaging is damaged please sign “accepted package damaged”. If not satisfied please refuse the delivery, however if you have signed received in good condition, we will subsequently not refund or pay for collection of goods. The signature accepting that the goods were received in good condition is again sufficient for Kerry Phone Centres Limited to rely upon and that the customer is to ensure prior to their signature that the goods are in good condition.

Returns

We hope that you will be happy with your purchase(s). Kerry Phone Centre Limited operates a returns policy which is compliant with the Distance Sales Regulations.

Subject to you not using any service supplied to you as part of your purchase (e.g. buying a handset and using it to make calls, send text or picture messages, etc.) and in its original and unused condition, along with the complete packaging, accessories, manuals and any promotional products supplied, the Goods may be returned within 7 days of purchase for an exchange or for a full refund (within 30 days).

If a product has been used or tampered with in any way then the product cannot be returned or refunded. We can only refund return postage costs if a return is as a result of our error. These guarantees are in addition to your statutory rights, which remain unaffected.

If you are making a return you should contact us to obtain a RMA Number (Returns Merchandise Authorization Number).

Please note if returning Goods we require the original invoice or your full name, address and telephone number. Without this information we will be unable to identify a returned package as yours and we will not be able to process the return/refund. Goods returned without prior arrangement will not be accepted.

Please note that all returns will be sent to our quality department for testing. Any handset which has been used to avail of mobile services will not be accepted as a return under the Distance Sales regulations and will be returned to you within 7 working days (this does not affect your statutory rights under the Sale of Goods Acts). If you are returning your purchase, we can’t reimburse the purchase price of goods lost in transit; consequently, we strongly recommend that goods are fully insured by you. The cost of returning goods to us is yours. We do not refund any delivery charges.

Our returns policy

Less than 7 days

Get a full refund on any Mobile phone or accessory if you return it within 7 working days of receipt. Just contact us first to let us know it's on its way back and to obtain a returns authorization number.

Less than 14 days

Changed your mind? No problem – you can get a full refund on a phone or accessory if you return it, unused, within 14 working days of receipt. This is in accordance with Distance Selling regulations.

Less than 28 days

If your phone or accessory becomes faulty within the first 28 days, you are entitled to a replacement or a refund. Water damage and physical damage are not covered under the warranty and therefore do not qualify for a replacement or a refund. Please contact us for further information.

How to arrange returns up to 14 or 28 days:

Please contact us to arrange a return and to obtain a returns authorization number

Over 28 days

If your phone becomes faulty after 28 days but within the warranty time period for the phone, just go into your nearest Vodafone store and we will arrange to send it off for repair.

For accessories, the warranties are:

  • 6 months for batteries, chargers, & headsets
  • 3 months for memory cards

Your Right of Cancellation (Distance Selling Regulations)

You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order; this is referred to as the cooling off period. To exercise your right of cancellation, you must give written notice to Kerry Phone Centres by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to Kerry Phone Centres at your own cost. The items must be returned to our warehouse. You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified Kerry Phone Centres that you are cancelling the contract, Kerry Phone Centres will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been returned and deemed to be in a suitable condition.

Data Protection

The Kerry Phone Centre Limited shall process all information received by consumers in accordance with Data Protection legislation and shall endeavor to use best practice in respect of Data Protection policy. The company holds Data Protection policy and same can be viewed upon demand.

Consumer Rights

Please note that none of the above terms and conditions affects your Statutory Rights or Statutory Rights of any consumer.

General Terms and Conditions[more info]

The following terms and conditions govern your access to and use of this web site ("the Site") and the services made available to you on this web site ("the Services"). Please read these terms and conditions carefully. Any use by you of the Site or any service on the Site shall be on the basis that you have read, understood and agreed with these terms and conditions.

Kerry Phone Centres may vary or change these terms and conditions for any valid technical, operational or commercial reasons. An updated version of the terms and conditions shall be available to you at all times and it is your responsibility to review this periodically. Your continued access to the Site and use of the Services after any such changes have been made shall constitute your consent to such changes

General

This Site and the Services are provided in accordance with and subject to the laws of the Republic of Ireland.

Users who access this Site from other locations do so on their own initiative and risk and are responsible for compliance with local laws. No information on this Site should be construed as a promotion or solicitation for any product or service or the use of any product or service which is not authorised by the applicable laws of your place of citizenship, domicile or residence.

Kerry Phone Centres may at any time and without liability modify, suspend or discontinue the Site or any Service with or without notice, for any valid technical, operational or commercial reasons.

Payment

You are responsible for any and all service fees, charges and costs (including costs for the use of telecommunications lines) associated with accessing the internet and availing of any Service via this Site.

User obligations

You agree not to use or cause or permit any Service to be used:

  • for any improper, indecent, unlawful, threatening, defamatory or fraudulent purpose or to cause any injury, offence or annoyance to any person, or interfere with their enjoyment and use of the Site or Services;
  • so as to jeopardise or prejudice the operation, quality or integrity of the Site or Services, or the operation, quality or integrity of any telecommunications network;
  • to send junk e-mail, spam, duplicative or unsolicited messages for the purposes of direct marketing or advertising or promotional materials to third parties without their prior consent;
  • to harvest or otherwise collect information about others, including e-mail addresses, without their prior consent.

You also agree:

  • to comply with all reasonable instructions or requests of Kerry Phone Centres or an authorised authority in relation to any Service or the investigation of any offences and to abide by all applicable laws and regulations (including copyright and intellectual property laws), licences, codes of practices and usage policies of connected networks;
  • not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially any Service (or any part thereof) or any material or information accessed via a Service;
  • not to distribute, download, upload, publish or transmit any data, material, information or software in a manner which may infringe the rights of third parties or render Kerry Phone Centres liable to the payment of damages to any third party;
  • not to distribute, download, upload or transmit any material which contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programmes;
  • not to attempt to gain unauthorised access to or interfere with any Service, other user accounts, computer systems or connected networks;
  • not to disguise the origin of any transmitted communication or impersonate any other person or entity;
  • to dutifully reproduce any copyright symbol and clause in whole as may appear on screen or printer at the head of the relevant data base or the head or foot of any information being processed;
  • to notify Kerry Phone Centres immediately of any unauthorised use of a Service account or any other breach of security or any claim or legal proceedings against you relating to your use of any Service;
  • not to use the server capacity or any software made available to you in any way which in Kerry Phone Centre's opinion is or is likely to be detrimental to the operation or provision of any Service or any third party's rights;
  • to comply with the terms and conditions of any internet service provider whose services you may use.

Use of the Site and Services

You expressly understand and agree that your use of the Site and Services is at your own risk.

In particular, you assume all responsibility for:

  • taking adequate precautions against all errors, defects, interruptions or malfunctions in the provision of any Service;
  • accessing, obtaining or transmitting information, materials, data, communications, messages, software and services via the Site (or linked sites) and any Service;
  • installing and executing anti-contamination software and otherwise taking steps to ensure that information, if contaminated or infected, will not damage any information or system;
  • all activities conducted through the use of any of your Service accounts, whether authorised by you or not;
  • any dealings with advertisers, promoters or third party vendors on the internet, including the delivery of and the payment for goods and services;
  • evaluating the accuracy, reliability, correctness or completeness of any information (including information concerning companies, share prices, investments or securities) and evaluating any goods (including software) or services offered by any third parties via the Site or linked sites. Vodafone shall not be a party to or be in any way responsible for any transactions between you and such third parties;
  • obtaining the prior consent of third parties to sending them messages for the purposes of direct marketing. The Site and Services are provided "as-is" and all conditions and warranties expressed or implied by statute or common law are excluded to the fullest extent permitted by law. In particular, Vodafone makes no warranties or representations:
  • as to the suitability, reliability, availability, timeliness, correctness, accuracy or completeness of the Site (or linked sites) or any Service or any information, material or communications transmitted, obtained or accessed via the Site (or linked sites) or any Service;
  • that the Site or any Service will meet your requirements or that the operation of the Site or any Service will be uninterrupted, timely, secure or error-free or that any defect can or will be remedied;
  • to the extent that the operation of the Site or any Service is dependent on third party service or content providers;
  • that information or materials obtained or accessed by you via the Site or any Service will be free of infection by viruses, worms, trojan horses or anything else manifesting contaminating or destructive properties.

Unless otherwise stated, neither Kerry Phone Centres nor any third parties involved in the provision of the Site or Services shall be liable for any losses or damage (other than death or personal injury caused by negligence), costs or expenses (including indirect loss or consequential loss of use, data, profits, business or anticipated savings) arising out of or in any way connected with:

  • the use of the Site (or linked sites) or any Service by you or other persons;
  • the provision of or failure to provide any Service;
  • your dealing with any third parties, including but not limited to advertisers, promoters, vendors or service providers;
  • any errors, defects, interruptions, malfunctions or delays in the provision of any Service;
  • reliance placed on any information (including without limitation, information concerning companies, share prices, investments or securities) material, data, communication or messages obtained, accessed or transmitted through the Site or any Service;
  • the loss, corruption or overwriting of any information, material, data, communication or message;
  • any unauthorised access to or alteration of your computer system, software, messages, information or data otherwise arising out of the use of the Site or any Service;
  • the suspension or termination of any Service (or any part thereof);
  • the acts or omissions of other providers of telecommunications or information services or for faults or failures of their equipment or systems;

Whether based in contract, tort, or otherwise, even if Kerry Phone Centres or any of its suppliers has been advised of the possibility of such losses, damage, costs or expenses.

You agree to indemnify and hold Kerry Phone Centres, its servants and agents harmless against any liability, loss, damage (including legal costs and fees), claims or proceedings (whether actual or threatened) sustained pursuant to the use of the Site or any Service by you, your agents or any third party via your Service account(s) or your breach of these terms and conditions (including without limitation any failure by you to obtain the consent of third parties to whom you send unsolicited messages for direct marketing purposes).

User Information

Kerry Phone Centres reserves the right at all times to monitor, review, retain and/or disclose any information or content generated by you via any Service as may be necessary to satisfy any applicable law, regulation, legal process, governmental request or law enforcement agency. Such information may also be held and used by Kerry Phone Centres and its agents for our own commercial purposes including but not limited to customer profiling, order processing, administration, credit checking, market research, and to inform you about our products and services generally (unless you specifically request us not to by sending an email to Kerry Phone Centres at care@kerryphonecentres.ie.)

Kerry Phone Centres will not disclose to third parties any personal information about you or your use of the Services without your prior permission unless Kerry Phone Centres has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Kerry Phone Centres; (3) enforce these terms and conditions; (4) act to protect the interests of third parties or (5) respond to service or technical issues.

You acknowledge that information, messages, electronic mail or any other material passing over the internet or via text messaging may contain a reference to the identity or Kerry Phone Centres number of the sender or may not be free from interference by third parties. Kerry Phone Centres cannot guarantee the privacy or confidentiality of any information transmitted by or to you via text messaging or over the Internet. Kerry Phone Centres reserves the right to remove or require the removal of any content generated by you or via your Service account if such content is in Kerry Phone Centres sole discretion, in violation of these terms and conditions or is otherwise unlawful, harmful, defamatory, offensive or objectionable.

Proprietary Rights to Content

The information contained in the contents of the pages of this Site, including but not limited to the layout and expression, are Copyright © 2011 The Kerry Phone Centre Ltd and / or its third party contributors and may not be copied, transmitted, converted, transcribed, stored or reproduced except as follows:

  1. You may print or download on any single computer one copy of the contents of these pages (other than those excepted from this licence as set out below) for your personal, non-commercial home use. All copyright notices, proprietary notices and disclaimers should also be copied. All rights not expressly granted by us in these terms and conditions of use are hereby reserved.
  2. Any organisation may download the Site for caching purposes, and to allow its members, subscribers or employees to access the Site.

The limited licence to copy materials on this Site set out above does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy, electronic or any other form. In particular, but without limitation, no part of the Site pages may be distributed or copied for any commercial purposes. No part of these Site pages may be produced on or transmitted to or stored in any other web site or other form of electronic retrieval system. In addition, in respect of any software downloaded from this Site, title, including all intellectual property rights, shall vest and remain vested in Kerry Phone Centres and/or its third party contributors.

Where applicable, the author(s) of the literary and artistic works set out on the pages of this Site has/have asserted his/her/their moral rights to be identified as the author of those works. Their identities are set out on the pages containing their works.

Data Stored in Your Equipment

We do not accept any liability or responsibility whatsoever for the loss of any important data which you may have stored in your equipment during the repair process or when changing your equipment. We recommend that you make a backup of any such data (including phonebook, SMS & MMS messages, photos, games, logos, ringtones and music).

Handling Complaints

There may well be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavor to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.

If you have a complaint, please send us a letter to this address Head Office The Kerry Phone Centre Ltd, 7 Clover Lane, Killarney, Co. Kerry or an e-mail to this address care@kerryphonecentres.ie

We will endeavor to respond to you within 14 days and provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.

We welcome any suggestions at any time in relation to how we may improve your service.

Linked Sites

Certain links on this Site lead to sites maintained by third parties over which Kerry Phone Centres has no control. Kerry Phone Centres makes no representations as to the accuracy, completeness, truthfulness or any other aspect of the information contained on such sites or sites linked to such sites. Any links to such sites are provided for convenience only and are to be availed of at your own risk.

Porting

Persons wishing to port to the Network from another mobile network will be subject to Vodafone's Porting Requirements. Vodafone may vary the Vodafone Porting Requirements from time to time. If a deferred porting date has been requested, the Service and the Customer's obligations pursuant to this Contract shall not commence until the selected porting date.

Customers wishing to port from the Network must contact the mobile operator to which they wish to port and will be responsible for complying with the porting requirements of that operator. Porting will be treated as a termination of this Contract. Customers are advised that that requests to port from the Network may be declined by Vodafone in the event that the Customer's account is in arrears. Vodafone does not warrant, represent or guarantee that any Equipment will function or operate on any other operator's telecommunications network.

Customer Authorisation Form

  • 12.1 Subscribers wishing to Port to the Vodafone network are subject to the following terms and conditions. You will also be subject to the terms and conditions of the Vodafone service that you subscribe to (e.g. Ready to Go service) in addition to these General Terms and Conditions. Ports may be requested up to thirty days in advance of the required Porting date.
  • 12.2 You cannot withdraw your instruction to Port once the Porting process has commenced on Vodafone's Porting systems. It may be possible to cancel a Port request prior to the commencement of the Porting process. Ports that can be cancelled may only be cancelled by requesting the cancellation in the same manner that the Port was originally requested (e.g. if you request the Port in a Vodafone store you must return to the same store to cancel it). The status of the Port at the time of cancellation will determine the inter-operator processes that follows.
  • 12.3 Subject to Clause 12.6 below, your request to Port serves as formal notice on your current mobile operator ("the Donor Operator") of your termination of your contract for mobile telephony services with them (if any).
  • 12.4 You may only complete a port if you are the principal user of the pay as you go account in your Donor Operator's records.
  • 12.5 You acknowledge that:
    1. only your MSISDN will be Ported;
    2. services offered by your Donor Operator will not necessarily be transferred or available on the Vodafone network, this will include the loss of Voicemail messages, SMS messages, data or facsimile services;
    3. you will lose all call credit in your account immediately on the Port being completed;
    4. you may have outstanding contractual obligations including outstanding invoices and/or termination charges owed to your Donor Operator, and you remain liable and responsible for these matters;
    5. you may need to get SIM security or network locking functions removed by your Donor Operator or get a new handset;
    6. your existing handset may not be type-approved on the Vodafone network and performance or functionality may vary as a result of this. Certain settings (e.g. WAP) may require updating.
  • 12.6 Port requests may be rejected if:
    1. the information you provide is incorrect, inaccurate, false, misleading or does not match the data held by your Donor Operator;
    2. the MSISDN in your possession has been reported lost or stolen;
    3. your MSISDN has been returned to the pool of available MSISDN's following cessation of use or termination as follows:
      1. for pay as you go, no customer activity on account for a period of 6 months; or
      2. for post-paid, account terminated for over twelve (12) months.
    4. there are arrears outstanding to your existing mobile operator.
    5. If you supply fraudulent, false or misleading information you acknowledge that you will be personally liable and responsible for such information, you may, in appropriate cases, be referred to the lawful authorities for prosecution.
  • 12.7 Kerry Phone Centres and Vodafone do not warrant, represent or undertake that your MSISDN will be Ported within any specified timeframe or at all. Please note that it may not be possible to port your MSISDN at your preferred time.
  • 12.8 During the Porting process there may be a period of outage of your mobile service and/or any related or ancillary services, Kerry Phone Centres and Vodafone will not be liable or responsible for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect incurred as a result thereof.
  • 12.9 In this Clause 12 the following words have the following meanings:

    Donor Operator (DO)

    Means your current third party mobile telephony service provider (e.g. O2, Meteor, 3)

    MSISDN

    Means the ten digit Mobile Station Integrated Services Digital Network Number (i.e. the mobile telephone number) programmed into a subscriber's SIM Card (e.g. 087 xxx xxxx).

    Port

    Means the process for mobile number portability whereby a subscriber to a mobile telephony network may move their MSISDN from their Donor Operator to a new mobile operator without altering the MSISDN. Words such as Porting, Ported, etc. shall be construed accordingly.

13. Definitions

The following words and expressions have the following meanings:

  • "3G Session" means an internet session established using 3G technology;
  • "Account" means the Customer's Vodafone pay as you go mobile telephony account;
  • "Call" means a transmission made over a telecommunications network for the purpose of communicating a voice or data message (which includes, without limitation, short text messages, multi-media messages and calls to WAP services);
  • "Call Content" means the content of any voice or data Call received or made by a Customer over the Network;
  • "Charges" means the charges for the Service as published in Vodafone's periodically updated tariff guides including, but not limited to, service options, tariff charges, Call charges (which may vary depending on the type of Call made), GPRS Connection charges and administrative charges) and certain Third Party Services which the Customer may choose to receive;
  • "Customer" means the customer who is connected to the Network by Vodafone;
  • "Equipment" means the Customer's type approved mobile terminal and the Vodafone SIM card which is connected by Vodafone to the Network pursuant to this Contract;
  • "GPRS Session" means a WAP or internet session established using GPRS technology;
  • "Minimum Period" means such period specified on the Customer Application Form or in the absence of any period therefore 12 months commencing on the date of the Customer's connection to the Network;
  • "Network" means the mobile telecommunications network and systems used to provide the Service;
  • "Service" means the pay as you go mobile telephony service provided by Vodafone, which enables the Customer to make or receive Calls over the Network and any additional services provided by Vodafone over the Network from time to time;
  • "the Territory" means Ireland (excluding Northern Ireland);
  • "Third Party Service" means any service promoted or provided by third parties to the Customer over the Network;
  • "Vodafone" means Vodafone Ireland Limited whose registered office is at Mountain View, Leopardstown, Dublin 18;
  • "Vodafone Agent" means any person authorised to promote and sell the Service or carry out business activities on Vodafone's behalf.
  • "Kerry Phone Centres" means Kerry Phone Centre Limited whose registered address is at 7 Clover's Lane, Killarney, Co. Kerry.

Registration Call Credit

The following terms and conditions of the Credit with all pay as you go phones (the Offer) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service which are available on www.vodafone.ie. In the event of any conflict the terms and conditions below shall prevail.

  1. The offer is available to existing Vodafone pay as you go Customers (Customers) who upgrade their mobile handset through a Bonus Pack (Upgrade Customers) and new Customers who either (i) purchase a new mobile handset during the Offer Period, or (ii) join Vodafone from another network operator, or (iii) purchase a new mobile number from Vodafone (New Customer).
  2. To avail of the Offer, eligible New Customers must activate their account by inserting the relevant SIM card into their mobile handset and then dialing 1741 (Account Activation) and register their details either online through the www.vodafone.ie website, or in store, during the Offer Period.
  3. New Customers will receive a €0.50 credit to their account upon Account Activation irrespective of whether that New Customer then completes Registration or not.
  4. To avail of the Offer, eligible Upgrading Customers must activate their account by registering their upgraded phone IMEI either online through the www.vodafone.ie website, or in store, during the Offer Period.
  5. Upgrading customers will receive their first stage credit once they top up by €20 or more within 30 days of registration or updating their IMEI details.
  6. The minimum €20 or more Top Up must be completed in a single transaction, i.e. two Top-Ups of €10 will not suffice. IOU Buddy credit does not count as a Top Up.
  7. The amount of credit received will depend on the call credit offer that is valid on the date that Account Activation is completed.
  8. The Offer is limited to one per customer, and is linked to the registered mobile phone number. If a subscriber phone number changes this offer may not be transferred to the new number.
  9. An IMEI number may not be registered more than once.
  10. The staged credit will only be applied to the customer's account if the customer tops up with the required amount within the relevant 30 Day period i.e. before their next staged credit amount is due.
  11. If a Customer has not topped up by at least €20 or more in a single transaction 2 days before their registration credit is due to be applied, they will receive a text message to remind them to top up to receive their credit.
  12. Customers who do not top-up with the minimum Top-Up amount prior to their staged credit renewal date will forfeit the staged credit for that particular month.
  13. The preloaded credit provided on the new SIM will still be available to customers.
  14. Availing of this offer does not automatically exclude a Customer from obtaining other Vodafone offers.
  15. Customers upgrading their phone but wishing to retain their mobile number will not be eligible for the Offer if they upgrade within 30 days of their previous purchase/upgrade.
  16. Vodafone reserves the right to modify these terms and conditions or discontinue this Offer (or any part of it) for valid commercial technical or operational reasons, without prior notice being issued to the Customer.
  17. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.
  18. Switching offer: The offer period is from May 22, 2009 to August 31, 2011 (the "Offer Period"). All customers must register by August 31, 2011 to avail of this up to €120 credit offer. Customers who have ported off the Vodafone network within the previous 90 days shall be ineligible for this credit.
  19. SIM only offer: The offer period is until August 31, 2011 (the "Offer Period"). All customers must register by August 31, 2011 to avail of this up to €50 credit offer.
  20. Force Majure

    If Kerry Phone Centres is unable to perform any obligation under this Agreement because of a matter beyond its reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes (whether or not involving our employees) or acts of local or central government or other competent regulatory authorities or events beyond the reasonable control of its suppliers, Kerry Phone Centres will have no liability to you for that failure to perform.

    Terms and Conditions of the Vodafone Cherry Points Scheme

    • These terms and conditions apply to the loyalty point scheme whereby Vodafone customers are awarded points ("Cherry Points") for money spent on call credit with Vodafone (the "Vodafone Cherry Points Scheme").
    • The Vodafone Cherry Points Scheme is only for personal and consumer use. Points cannot be transferred, sold or in any way traded.
    • The Vodafone Cherry Points Scheme is currently only available to Vodafone pay as you go customers. In the event of Vodafone pay as you go customer moving to bill pay their Cherry Points account will be frozen and they will not continue to accumulate Cherry Points. They will be given a set of options of products and services that they can redeem their Cherry Points balance against within a given timeframe.
    • You must be opted in to the Vodafone Cherry Points Scheme in order to accumulate Cherry Points. Registration is either through Vodafone.ie or by text shortcode, details of which can be found on Vodafone.ie
    • Accumulated Cherry Points can be used to purchase certain products as indicated by Vodafone.
    • To redeem Cherry Points, customers must register their details on Vodafone.ie. An IMEI number may not be registered more than once.
    • You must spend at least €1 in a single transaction for the transaction to qualify for Cherry Points. One Cherry Point will be awarded for every €1 that is spent. Cherry Points will not be awarded for registration credit, bonus credit, or any other form of credit which is not directly paid for by the customer. This can be altered at the discretion of Vodafone Ireland. Vodafone Ireland shall be entitled to set a limit on the number of Cherry Points which may be awarded to each Cherry Points account in respect of special promotional items on which additional Vodafone Points are awarded.
    • Each credit that you accumulate will go into your Cherry Points account. The maximum Cherry points you can build up in your Cherry Points account is 10,000 over the 2 year period referred to in 14 below.
    • Long tenure or other 'special promotions' are only available to selected Vodafone pay as you go customers at the invitation of Vodafone Ireland.
    • From 6th of July 2011 until 30th of September 2011 Vodafone will run a promotion on its Cherry Points which will grant additional Cherry Points to customers based on how long they have been a Vodafone customer. The longer customers are with Vodafone the more Cherry Points they will get on every top up. Selected customers can get up to 20% extra Cherry Points on each top up based on how long they are a Vodafone customer.
    • The number of points issued may vary between qualifying purchases. We will not exchange Cherry Points for cash.
    • You must be a Vodafone customer at the time you try to redeem your accumulated Cherry Points. You cannot make a part payment of Cherry Points towards a product or service unless on special promotions as specified by Vodafone. You must collect the full amount of Cherry Points needed for the product you choose. These will be deducted from the total on your Cherry Points account.
    • You will not qualify for Cherry Points on products or services purchased with Cherry Points.
    • If you decide to return a product purchased with Cherry Points your Cherry Points account may be re-credited at the discretion of Vodafone. No cash refund will be given in these circumstances.
    • All un-used Cherry Points accumulated and not redeemed in a calendar year will expire on 28 February of the calendar year falling 2 years later (for example Cherry Points accumulated on 1 November 2010 will expire on 28 February 2012 whereas Points accumulated on 7 January 2011 will expire on 1 February 2013). All customers with Cherry Points which are due to expire will be contacted in February to let them know these Cherry Points unless redeemed will be expired in this month.
    • If a customer ports their number out from the Vodafone Ireland network their Points balance will be cleared down 91 days later.
    • As per the disconnection terms and conditions if a customer has not topped up within 12 months their Cherry Points balance is cleared down.
    • Vodafone can take any action it considers appropriate if we have reason to believe that you are abusing the Vodafone Cherry Points Scheme, including withholding Points previously credited to your Cherry Points account.
    • The Vodafone reserves the right to modify these terms and conditions or discontinue this Vodafone Points Scheme (or any part of it) for valid commercial, technical or operational reasons, without prior notice being issued to the Customer. Members may be removed from the scheme at any time at the discretion of Vodafone Ireland.
    • The Vodafone Cherry Points Scheme is not available with any other offer and/or promotion unless otherwise specified or redeemable as a cash or credit.
    • If the Vodafone Cherry Points Scheme is withdrawn, any Cherry Points must be used within 2 months from the date of withdrawal or such other timeframe as Vodafone may in its sole discretion determine. Any credit not used during this period will expire.
    • Persons registering for the Vodafone Cherry Points Scheme will be deemed to have accepted these terms and conditions.
    • Persons entering the Vodafone Cherry Points Scheme agree to Vodafone or Vodafone Agents contacting you from time to time by post, telephone, e-mail or text message providing information on various aspects of the Vodafone products and services and the Vodafone Cherry points programme. If you do not wish to receive such details you should contact Vodafone Customer Care.
    • Redemption of Cherry Points
    • From July 2011, you will be able to redeem accumulated points against various products in the Cherry Points catalogue or that Vodafone makes available under the Cherry Points Scheme from time to time. Any Cherry Points used in the purchase of any item from the catalogue will be deducted from your balance.
    • Vodafone retains the right to change any of the offered items in the catalogue at any time. However, orders placed prior to such removal shall be fulfilled to the best of the ability of Vodafone.
    • In circumstances where items are purchased using Cherry Points and they are subsequently returned and the customer is legitimately entitled to a refund such refund shall be in the form of Cherry Points being reapplied to the customer's account only.
    • Vodafone further reserves the right to change the value of any item in the catalogue (in points) and may also, at any time, change the packaging and tiers of any item without notifying the customer. Cherry Points are awarded at a rate determined by Vodafone according to Vodafone set criteria.
    • Free minutes and services earned through special offers or purchased through the Scheme do not earn points.
    • Delivery dates are approximate. If conditions arise preventing compliance of delivery dates advised to customers, Vodafone shall not be liable for any damage or penalty for delay in delivery or the failure to give notice of the delay. In such events, delivery dates shall be extended for a period equal to such delay.
    • All products delivered within this program are delivered under its original manufacturer's terms and warranties, including Vodafone branded items. All defective products are repaired or replaced at the discretion of the manufacturer. Please contact the manufacturer should you experience a problem with your new products. All gifts offered within the Scheme are subject to availability.
    • Vodafone may set the Cherry Point value for goods and/or services at any amount, and without reference to market prices for such goods and/or services, including any other price Vodafone may offer for the same or similar goods and/or services from any shop or through any other facility operated by Vodafone or any party acting on behalf of Vodafone.
    • Where Vodafone displays prices as a combination of Cherry Points and a monetary value then the Customer will be required to redeem the Cherry Points and pay the balance using the methods permitted by Vodafone from time to time.
    • No cash alternative will be offered for items swapped for Cherry Points.
    • Customers can redeem items using their Cherry Points through the following methods; online, by telephone – call free fone 1800 800 087 (top up and Vodafone bundles can only be swapped by telephone) or in any TPC or KPC stores (The Phone Centres or Kerry Phone Centres Stores) (handsets and modems can only be swapped in store).
    • Top up swapped for Cherry Points will not count towards activation of any Vodafone offers a customer is signed up to such as Free calls and texts.
    • No Cherry Points will be awarded to Top Up swapped for Cherry Points.
    • The following additional terms and conditions apply to products purchased using Cherry Points:
    • Top Ups – Top Ups will be applied to the number on which Cherry Points were collected and must be used in accordance with Vodafone's general terms and conditions of its prepay service.
    • Handsets and other mobile devices (sure signal, hands free kits, modems, mobile sharing docks, memory cards etc.) – These are for use on the Vodafone network only and may be subject to additional terms and conditions which can be found on www.vodafone.ie.
    • Any Network Minutes and/or Texts Add Ons– Customers who avail of the Add On will be entitled to receive a bundle of call minutes and/or text messages in addition to their existing credit/free extras. Any such Add On must be used within 60 or 120 days (depending on the add on) of redemption or else any unused balance will be lost. The chosen Add Ons apply to all ROI to ROI standard calls and/or texts (as the case may be) to any Irish Network and excludes the following:
      • MMS or any other types of messaging medium apart from standard SMS
      • Premium SMS messages to short codes
      • International Text
      • Texts to Landline
      • Roaming Texts
      • Fixed line calls, including Vodafone At Home
      • International Calls
      • Roaming Calls
      • Calls to Directory enquiry, premium rate numbers, WAP, ISP or MISP numbers
    • Internet on your Phone Add Ons – Customers who avail of the Add On will be entitled to receive a bundle of mobile internet data in addition to their existing credit/free extras. Any such Add On must be used with 60 days of redemption or else any unused balance will be lost This Offer applies to standard mobile browsing in Ireland only and excludes roaming and video calls.
    • Tickets for Events - Customers are responsible for ensuring that they meet the requirements to gain entry into the event and are available on the date in question. Vodafone will not be responsible for the customer's inability to enter the event for any reason.

    Vodafone Passport - Terms and Conditions

    • These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
    • The tariff tables are designed as a guide for you to calculate your roaming charges. All Prices are displayed in Euro per minute but may change without notice.
    • All Vodafone calls will be subject to a call connection fee of 79c inc VAT. However, for bill pay and pay as you go customers travelling to Britain and Northern Ireland no call connection fee will apply.
    • A minimum call charge of 1 minute applies. After 1 minute, calls are charged at 30 second increments. Call rounding may vary.
    • It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers will be charged for diverted voicemail. In such circumstances, upon receipt of a request from a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail calls.
    • These rates apply only to voice calls made and received while roaming in Vodafone Passport countries. Calls to 171 Voicemail and 1907 Customer Care will only be charged the call connection fee.
    • Vodafone Passport does not apply to SMS messages, data transfer, calls to premium rate numbers and excludes special offers.
    • All pay as you go customers will be able to avail of the Vodafone Passport rates.
    • In bill pay, Vodafone Passport is only available to customers on Perfect Choice, Perfect Fit price plans, bill pay Extra, Active, Light , Performer, Talk and Text, Talk and Text Plus, Business 75, 200 and 400, Sharetime 500, 1000, 5000 and Sharetime Reward 2000 and Reward 3000. Registered customers on the above plans will be charged the same rate as the out of bundle rate on their home tariff while abroad subject to terms and conditions. This does not apply to customers on unlimited or bespoke tariffs as these tariffs will have a different specified rate per minute for calls made while roaming.
    • International calls made while roaming e.g. making a call on VF Spain network which terminates in France, will default to the standard Vodafone World rates.
    • Vodafone Passport will only be available when roaming in the following countries for bill pay customers: Albania, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, UK (excluding Channel Islands), Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey. Vodafone Passport is available for pay as you go customers in Australia, Austria, Belgium, Bulgaria, Croatia, Denmark, France, Germany, Greece, Hungary, Iceland, Italy, Malta, Netherlands, Norway, Poland, Portugal, UK (excluding Channel Islands), Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
    • Any bundle minutes included in the eligible bill pay price plans cannot be used whilst roaming. Whilst customers on the eligible bill pay plans making a call back to Ireland will receive their normal out of bundle domestic rates as split by peak/off-peak and on-net/off-net, pay as you go customers will receive the on-net rates as split by peak and off-peak only.
    • Both bill pay and pay as you go customers will receive the on-net (Vodafone to Vodafone) domestic rates when they make a call within the visited country.
    • For bill pay customers, opting into Vodafone Passport will be free while in Ireland. When opting in from abroad customers will incur a standard roaming charge. Opting in via SMS will be free of charge, both at home and abroad.
    • For pay as you go customers, opting into Vodafone Passport via SMS will be free of charge both at home and abroad. When opting in via the IVR, it will only be free while at home.
    • Customers opting in or out of Vodafone Passport will be provisioned with their new status within 24 hours of instructing Vodafone.
    • Customers opting in or out of Vodafone Passport will receive a text message with notification of being provisioned or unprovisioned from the proposition.
    • Subscribers on Performer bill pay will be charged 22c inc Vat per minute for all calls to fixed lines in Ireland.
    • Bill pay customers on tariffs that contain a peak and off-peak rate will be charged according to peak and off-peak times of the foreign operator.
    • Pay as you go customers on tariffs that contain a peak and off-peak rate will be charged according to the peak and off-peak times of the Vodafone Ireland network.
    • Charges for premium rate and satellite calls will be exempt from Vodafone Passport. Charges for these calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and may include minimum charges. A network-handling fee will be applied to these calls.
    • Vodafone cannot guarantee access to or coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country.
    • For excessive or unreasonable usage of Passport, Vodafone refers the customer to the Fair Usage Policy on the website. For pay as you go customers, a monthly fair usage limit of 500 minutes in received calls applies. Usage over this limit may result in removal of Vodafone Passport from your account or termination of service.
    • To avail of Vodafone Passport, pay as you go customers must be active on the Vodafone Ireland network during the previous three months.
    • For excessive or unreasonable usage of Passport, Vodafone refers the customer to the Fair Usage Policy on the website. For pay as you go customers, a monthly fair usage limit of 500 minutes in received calls applies. Calls received over this limit will incur a 79c (inc VAT) connection fee.
    • Vodafone passport is designed to be used by customers normally domiciled in the Republic of Ireland (RoI). To avail of Vodafone Passport, pay as you go customers must be active on the Vodafone RoI network during the previous three months. Customers who do not have ongoing usage on the Vodafone RoI network will be deemed to be in breach of these terms and will result in removal of Vodafone Passport from their account and/or termination of service at Vodafone's discretion.
      • New International Call Rates Terms and Conditions

        • New international call rates ("The Promotion") are available for pay as you go customers only who opt in to the promotion.
        • The promotional rates do not apply to calls to premium rate numbers or to any numbers when roaming outside of Ireland. Calls are charged per minute.
        • New call rates are promotional and applicable until 31st October 2011.
        • Vodafone reserves the right to contact Customers in relation to any extension or amendment of this promotion.
        • Vodafone reserves the right to withdraw the Promotion generally or from any particular Customer at any time and to vary or amend any element of the International Call Charges Promotion at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

        Data Protection

        The Kerry Phone Centre Limited shall process all information received by consumers in accordance with Data Protection legislation and shall endeavor to use best practice in respect of Data Protection policy. The company holds Data Protection policy and same can be viewed upon demand.

        Consumer Rights

        Please note that none of the above terms and conditions effect your Statutory Rights or Statutory Rights of any consumer.

Data Protection and Privacy Statement[more info]

We respect your right to privacy.

The statistical and analytical information provides general and not individually specific information about the number of people who visit this Website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited. This information helps us monitor traffic on our Website so that we can manage the site's capacity and efficiency. It also helps us to understand which parts of this site are most popular and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the site.

Through this Website you may have an opportunity to send us information such as through the Contact Us pages or any other area where you may send e-mails, provide feedback, etc. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by The Kerry Phone Centre Ltd for:

  1. the purposes for which it was provided by you;
  2. verification purposes and statistical analysis; and
  3. marketing and administration purposes.

Should you have any queries regarding any privacy issues you may have, or should you wish to access, amend or erase any of your personal details, please use the Contact us section.

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